Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
Every help request you submit to us will be responded to within maximum 60 minutes. If your trouble ticket or email calls for additional assistance from a server administrator, we’ll without delay forward it and leave a comment to let you know that your issue is being examined. If you take advantage of our Admin Services package, all of the tasks included there will be executed at a time of your liking.
A First–Rate Client Support Service
We will be online for you 24–7 to respond to any inquiries that you may have connected to our Web Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance with server admin procedures, you can take a glance at our Admin Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures
A User–Friendly Help Area
We have equipped our Web Control Panel with an elaborate knowledge base, which features elaborate explanations of all its features and functionalities. Plus, we have made exhaustive video tutorials that will further explain to you how to perform a given action or solve a common problem. The educational articles and the tutorial video clips are readily accessible from each section of the Web Control Panel via the Videos and Help buttons in the top right corner.