Integrated Ticketing System
What's an integrated ticketing system and what are the pros of using one? How is it different from other forms of customer support?
If you’ve ordered a hosting package and you’ve got some enquiries relating to a given function/feature, or if you have faced some difficulty and you require help, you should be able to contact the respective customer care staff. All web hosting providers use a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, because the most effective way to resolve a problem most often is to submit a ticket. This communication method renders the responses sent by both parties simple to follow and allows the customer support team representatives to escalate the case if, for instance, an admin should intervene. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you need to have no less than two separate accounts to get in touch with the technical support team and to actually administer the hosting space. Incessantly signing in and out of different accounts can be a nuisance, not to mention the fact that it takes quite a while for the majority of hosting providers to answer ticket requests.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud packages come bundled with an integrated support ticket system, which is an indivisible part of our custom Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia will permit you to manage everything associated with the hosting service itself in the exact same location – invoices, files, e-mails, tickets, etc., avoiding the need to go through different admin interfaces. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with just a few mouse clicks without needing to sign out of your hosting Control Panel. During the process, you can choose a category and our system will offer you a number of educative articles, which will supply you with additional info and which may help you resolve any particular problem before you actually open a ticket. We guarantee a trouble ticket response time of no more than one hour, even if it’s a weekend or a legal holiday.