A live chat is among the many methods of communication supplied by some hosting providers as part of their support services. Determined by the service provider, the chat is used for pre-sales, billing and/or technical assistance. This way of communication is quicker than a support ticket and it will make it less likely to misunderstand or misspell something in comparison to a call with a representative. Furthermore, if the problem that you experience needs some time to be investigated and dealt with, you can do something else in the meantime instead of just waiting, as you would have to do when you call. You can also take advantage of a live chat support service absolutely free provided that you have web access even when your website hosting supplier is based in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all of the Linux cloud packages that we offer and we will assist you with almost everything live. If you don't have an account with our company yet, we'll provide you with more information about the packages to help you to pick the most suitable plan. In case you are an existing customer, we will be able to assist you with any general or billing issue and also with numerous common tech matters, such as an e-mail address installation in a desktop e-mail client. In case you can't phone us for some reason or you are in a country where we don't have a local phone number, the live chat will be the best option to get in touch with us. Certainly, some situations require longer time to analyze and test, so you will need to open a ticket to our technicians, still, we are able to save your time and help you with various issues on the chat.