One-Hour Response Guarantee
Need to know more about the 1-hour response time guarantee and how you may benefit from it in your capacity as customer?
If you ever experience a problem with your site and are unable to deal with it on your own, ask the hosting company’s client support staff to assist you to bring the website back online. A timely solution would be the perfect scenario, but lots of hosting companies reply within twenty four hours or even more, especially if you are doing business with a hosting reseller. Even if the problem can be easily solved, your site may not work satisfactorily or it may not be available whatsoever for a lengthy span of time, so you may lose prospective clients because it’s quite unlikely that anyone would eagerly return to a site that’s faulty. In this light, you have to make certain not only that you can reach your hosting provider, but also that they can reply and help you in a well-timed manner. If a script update does not proceed smoothly or if you erase something accidentally, for example, the site should be fixed quickly so as to avoid extended unavailability.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can forget about waiting around for hours and hours, or even a whole day, to obtain a reply to an e-mail or a client support ticket. Regardless of when you contact us, we will lend you a hand within no more than 60 minutes with any technical or pre-sales inquiries you might have. As a matter of fact, our actual reply time scarcely ever exceeds 20-30 minutes. As we’re at your service 24 hours a day, you’ll always get assistance in a well-timed fashion and we realize precisely how important this is in the electronic world. As soon as you contact us, we will respond to your questions. If you come across any technical complication, we’ll handle it instead of you, or we will provide you with all the required information if there is something that you need to do on your end.