There are plenty of cloud hosting providers on the market today, yet the majority of them are resellers that have limited resources, especially when it comes to support. One way to distinguish them is the option to reach the company over the phone. The type of support that you'll get via this particular channel of communication will vary based on the service provider - several of them offer experienced telephone support, while others offer basic and customer support only because some issues are more time-consuming and it would be more convenient to be resolved via a ticket, particularly if the issue has to be escalated. Still, it is good to find that you could always reach your hosting supplier because there're plenty of small matters that can be managed effectively and in a very timely manner through a call, not mentioning that you're able to get more information for the services even before you become a customer.
Phone Support in Cloud Hosting
Since we have live telephone support 14 hours per day, you can contact us and talk with one of our customer support representatives to get more info about the Linux cloud packages that we offer and ensure that our servers match the system requirements for your web sites before you purchase anything. For your benefit, we now have telephone numbers on three continents so that you are able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you are already an existing customer, you'll be able to call about general and billing issues, or even about some tech ones. If the trouble is strictly technical or it needs more time to investigate, you should use our ticketing system, which will enable both you and our tech support crew to keep track of the information supplied by each side.