Being able to contact your cloud hosting provider any time you have any sort of questions or experience any problems is quite important and how quickly they'll reply and react is often crucial, particularly if your web site is business-oriented, as more downtime could mean losing potential clients. The support options are, in addition one way to identify genuine suppliers from resellers. The latter usually answer just to e-mails or support tickets and you may have to wait for a day or maybe more in order to receive a response. When your problem needs a few replies, you'll end up losing several days to get a problem fixed. Using a genuine and trustworthy web hosting company, you will be able to contact the support at any moment and receive a timely reply whatever the problem or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Hosting

Our Linux cloud packages come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting solutions before you make a purchase or you're a current customer and you have any kind of question or some problem, you are able to contact us anytime, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more technical issues or any matters that need longer time to research and deal with. Unlike a number of other website hosting service providers, our trouble tickets come with a warranted maximum response time of only one hour, so whatever your problem is, it'll be resolved on time and you won't waste days so as to get something fixed.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour maximum response time warranty, you will take advantage of timely support when you buy a dedicated server from our company. Our customer and tech support crews are online 24/7/365, as a result any time you open a support ticket through your billing account or you send an email regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter in question needs longer time to be resolved or when it has to be sent to our administrators, because it is much easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.