24/7 Customer Support in Cloud Hosting
Our Linux cloud packages come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting solutions before you make a purchase or you're a current customer and you have any kind of question or some problem, you are able to contact us anytime, which includes weekends and holidays. We have many channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for pre-sales, billing and general questions; emails and support tickets for more technical issues or any matters that need longer time to research and deal with. Unlike a number of other website hosting service providers, our trouble tickets come with a warranted maximum response time of only one hour, so whatever your problem is, it'll be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum response time warranty, you will take advantage of timely support when you buy a dedicated server from our company. Our customer and tech support crews are online 24/7/365, as a result any time you open a support ticket through your billing account or you send an email regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option when the matter in question needs longer time to be resolved or when it has to be sent to our administrators, because it is much easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.